- Business Consultancy
- Coaching & Mentoring
- Leadership and Management
- Outsource Administration
- Outsourced HR
- Outsourced Bookkeeping
- Call Answering
- Social Media Advertising
- Social Media checks
- Training & Development
- Apprenticeship Consultant
- report design
- Diary and Email Management
- Travel Arrangements
- website builder
- HR System Implementation
- Recruitment & Selection
- Administrative Support
- Office Administration
- Event Managment
- diary and travel management
- Diary Management
- Email management
- Call centre service provider
- Minute Taker
I have worked in corporate HR for over 25 years and in that time operated across multiple industries, multi sites with management at all levels. In 2021 I set up my own business transferring my corporate coaching, training and development experience to support business owners improve their daily operations through outsourced business support services and business coaching.
PM Business Support Services
Owner1 - 5 Employees 2021 - Current
PM Business Support Services provide business support services on an outsourced basis through:
SmartPA - who are leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best outsourced back office support and Managed Services to the business community. SmartPA's solutions are highly effective and flexible to your needs, whilst being cost effective.
At SmartPA we work on a package based model. Providing you with a fixed figure for cash flow with no hidden costs.
Our package includes:
- A dedicated Account Manager - fully SmartPA accredited
- Access to a team of over 300 professionals with a variety of professional skills
- Immediate access to assistance at any time between the hours of 09:00 - 17:00 (evenings and weekends by prior arrangement with your account manager)
- Holiday, sickness and maternity cover
- Built in flexibility, handling small bursts or temporary fluctuation of support levels
- We offer both standard and tailored packages, prices for which are tailored to the individual
Business Coaching - soon to be added in the new year
HR Advisor100+ Employees 1996 - 2004
HR Co-ordinator for IT Services (ITS), a subsidiary company of British Nuclear Fuels (BNFL), (supporting mainly acquired staff from BNFL on retained terms and conditions) from 23 Sept 1996 to 31 Mar 2000, then TUPE transferred to CSC on 1 Apr 2000 at which point became HR Advisor (supporting mainly acquired staff from BNFL & BAE SYSTEMS on retained terms & conditions).
HR Representative100+ Employees 2004 - 2005
Generalist HR support on all HR related matters:
Managed ongoing case management activities across the Engagement including resource planning, succession planning, performance improvement programmes & associated exits.
Managed complex Employee Relations issues including absence, disciplinary & grievance.
Provided first line support & guidance to the Engagement Management teams.
Completed annual laddering exercise for 450 employees
Senior Consultant100+ Employees 2005 - 2013
Responsible for the comprehensive & timely advice, documentation & delivery of all aspects of services including bespoke client training, consultancy services & crisis support to 50 SME businesses across all industries including private education establishments, chemical, engineering, manufacturing & charity sectors within the Northwest.
HR Manager/Director21 - 100 Employees 2013 - 2016
Supported 14 sites across the UK.
A standalone role responsible for embedding performance and development processes, developing recruitment and retention initiatives and managing the employment cycle from an operational delivery and strategic development perspective.
Mums in Business International
Networking Leader21 - 100 Employees 2020 - 2021
Empowering mums in business through child friendly networking both online and in person for St Helens and Knowsley
HR Business Partner100+ Employees 2016 - 2021
Providing a comprehensive generalist HR service to the contact centre business through a virtual HR delivery model.
Performed interim HR Manager role from Sept 18 for 12months
My VIP Card
Territory Manager6 - 20 Employees 2020 - 2021
My VIP Card helps local businesses stay visible through a business support package and My VIP Reward help organisations reward loyalty whether it be employee or member rewards or client reward
With access to over 4,500 discounts, cashback and more! Prices start from £2 per employee/member per month
Coach100+ Employees 2021 - Current
Guiding and supporting learners throughout their journey whilst they undertake their apprenticeship
Mornington High1987 - 1992
GCSEs in Art; Business Studies, English Literature and Language, Maths, History, Science, Geography
Wigan & Leigh College1992 - 1996
NVQ - RSA Business and Admin
A Levels - Law, Sociology, Psychology, Art, English Literature
Warrington College1999 - 2002
CIPD Professional Qualification Scheme (PQS)
Corporate Wellness Coaching Diploma (2021)
SmartPA Accreditation (2021)
NEBOSH National General Certificate in Occupational Health & Safety (March 2016)
CIPD Professional Qualification Scheme (1999 - 2002)
Clubs and Associations
CIPD - Fellow Member
EPAA - Fellow Member
Interests and Hobbies
Going to the cinema