Expertise

  • Business Consultancy
  • Coaching & Mentoring
  • Leadership and Management
  • Outsource Administration
  • Outsourced HR
  • Outsourced Bookkeeping
  • Call Answering
  • Research
  • Social Media Advertising
  • Social Media checks
  • Training & Development
  • Apprenticeship Consultant
  • report design
  • Diary and Email Management
  • Travel Arrangements
  • Transcription
  • website builder
  • HR System Implementation
  • Recruitment & Selection
  • Administration
  • Administrative Support
  • Office Administration
  • Event Managment
  • diary and travel management
  • Diary Management
  • Email management
  • Call centre service provider
  • Minute Taker

Summary

I have worked in corporate HR for over 25 years and in that time operated across multiple industries, multi sites with management at all levels.  In 2021 I set up my own business transferring my corporate coaching, training and development experience to support business owners improve their daily operations through outsourced business support services and business coaching.


Experience

  • PM Business Support Services

    Owner
    1 - 5 Employees 2021 - Current

    PM Business Support Services provide business support services on an outsourced basis through:

    SmartPA - who are leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best outsourced back office support and Managed Services to the business community. SmartPA's solutions are highly effective and flexible to your needs, whilst being cost effective.

    At SmartPA we work on a package based model. Providing you with a fixed figure for cash flow with no hidden costs.

    Our package includes:

    - A dedicated Account Manager - fully SmartPA accredited

    - Access to a team of over 300 professionals with a variety of professional skills

    - Immediate access to assistance at any time between the hours of 09:00 - 17:00 (evenings and weekends by prior arrangement with your account manager)

    - Holiday, sickness and maternity cover

    - Built in flexibility, handling small bursts or temporary fluctuation of support levels

    - We offer both standard and tailored packages, prices for which are tailored to the individual

    https://smart-pa.com

    https://twitter.com/Smart_PA

    https://www.facebook.com/SmartPA1/

    Business Coaching - soon to be added in the new year

  • CSC

    HR Advisor
    100+ Employees 1996 - 2004

    HR Co-ordinator for IT Services (ITS), a subsidiary company of British Nuclear Fuels (BNFL), (supporting mainly acquired staff from BNFL on retained terms and conditions) from 23 Sept 1996 to 31 Mar 2000, then TUPE transferred to CSC on 1 Apr 2000 at which point became HR Advisor (supporting mainly acquired staff from BNFL & BAE SYSTEMS on retained terms & conditions).

  • Accenture

    HR Representative
    100+ Employees 2004 - 2005

    Generalist HR support on all HR related matters:
    Managed ongoing case management activities across the Engagement including resource planning, succession planning, performance improvement programmes & associated exits.
    Managed complex Employee Relations issues including absence, disciplinary & grievance.
    Provided first line support & guidance to the Engagement Management teams.
    Completed annual laddering exercise for 450 employees

  • Wolters Kluwer

    Senior Consultant
    100+ Employees 2005 - 2013

    Responsible for the comprehensive & timely advice, documentation & delivery of all aspects of services including bespoke client training, consultancy services & crisis support to 50 SME businesses across all industries including private education establishments, chemical, engineering, manufacturing & charity sectors within the Northwest.

  • WISE Ability

    HR Manager/Director
    21 - 100 Employees 2013 - 2016

    Supported 14 sites across the UK.
    A standalone role responsible for embedding performance and development processes, developing recruitment and retention initiatives and managing the employment cycle from an operational delivery and strategic development perspective.

  • Mums in Business International

    Networking Leader
    21 - 100 Employees 2020 - 2021

    Empowering mums in business through child friendly networking both online and in person for St Helens and Knowsley

  • Sensée

    HR Business Partner
    100+ Employees 2016 - 2021

    Providing a comprehensive generalist HR service to the contact centre business through a virtual HR delivery model.

    Performed interim HR Manager role from Sept 18 for 12months

  • My VIP Card

    Territory Manager
    6 - 20 Employees 2020 - 2021

    My VIP Card helps local businesses stay visible through a business support package and My VIP Reward help organisations reward loyalty whether it be employee or member rewards or client reward

    With access to over 4,500 discounts, cashback and more! Prices start from £2 per employee/member per month

  • Arch Apprenticeships

    Coach
    100+ Employees 2021 - Current

    Guiding and supporting learners throughout their journey whilst they undertake their apprenticeship


Education History

  • GCSE

    Mornington High
    1987 - 1992

    GCSEs in Art; Business Studies, English Literature and Language, Maths, History, Science, Geography

  • A Levels

    Wigan & Leigh College
    1992 - 1996

    NVQ - RSA Business and Admin

    A Levels - Law, Sociology, Psychology, Art, English Literature

  • Degree

    Warrington College
    1999 - 2002

    CIPD Professional Qualification Scheme (PQS)


Qualifications

Corporate Wellness Coaching Diploma (2021)

SmartPA Accreditation (2021)

NEBOSH National General Certificate in Occupational Health & Safety (March 2016)

CIPD Professional Qualification Scheme (1999 - 2002)


Clubs and Associations

CIPD - Fellow Member

EPAA - Fellow Member

FSB Member


Interests and Hobbies

Walking

Gardening

Going to the cinema


Twitter

Email Pam

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