Expertise

  • Telecoms Consultancy
  • Financial Planning
  • Mobile Networks
  • Global Data Networks
  • Communications
  • Troubleshooter
  • Transformational Change
  • Business Coaching
  • Product Planning
  • Device Development
  • Mobile Services
  • IOT
  • Prince2
  • Project Management
  • Product Management
  • IT
  • Telecom Consultant
  • MPLS
  • Conferencing
  • TV
  • Video
  • IPVPN
  • WAN
  • mobile
  • Business Case Production

Summary

I am an independent consultant working in the UK  providing interim business, telecoms and IT services  to UK and Global companies.

 

I help businesses to troubleshoot and deliver technology  based products and services.

 

I take my clients  through a program  I’ve developed that includes an initial comprehensive needs assessment, to highlight what’s already in place and what is missing.  Then we creating a clear vision for where my client wants to be, followed by a product road map, business case and project plan for getting them there.   I provide support, mentoring and accountability along the way to implement the plan.

 


Experience

  • Henry Hancock Associates Ltd

    Consultant / Business Coach
    1 - 5 Employees 1999 - Current
    Henry Hancock Associates  Ltd

    Proving interim management / consultancy services for the following companies:

    Vodafone Group:

    • Global IPVPN: (2015) Principal Product Manager - Expanding Vodafone’s IPVPN (Global WAN) network globally from 64 countries covered to 83 countries to move Vodafone into Gartner’s “Magic Quadrant”. (Revenue €700M/year)
    • Conferencing: (2011) Senior Product Manager - Defined Vodafone’s conferencing strategy, delivered Vodafone Meet Anywhere apps (using  Agile) and successfully launched conferencing to key Global Enterprise customers.  - Revenue increased from 0 to £1M per month.
    • TV &Video: (2007-2010) Senior Product Manager - Defined Global TV strategy working with 21 OpCo TV networks, advised Vodafone partners on mobile TV services (CTO level), organized conferences, improved underperforming networks. (Revenue > £50M/year)

    Vodafone UK:

    •  UK IPVPN: (2014) Working for SAS Managed IT Services inside Vodafone to formulate a technical delivery plan and business case for the introduction of Rapid Deployment of services to customers within 48 hours instead of Vodafone's standard 6 weeks.
    • OSS Roadmap: (2012) Senior Project Manager - Developed the OSS domain strategy and Program managed three projects including moving 12 of the current 35 OSS systems onto a single BI platform.
    • TV and Video: (2006-2007) Senior Product Manager Managed TV strategy and the live TV & Video service, improved customer experience through incremental upgrades resulting in a 5x uplift in revenue over a year which was followed by a call to move to Vodafone Group.  (revenue £12M/year).
    • Mobile Internet Access: (2002) Product Manager responsible for daily service quality, developed device configuration apps and rolled out to customer and launched the first High Speed Data card for laptops.

     Orange (2001-2002)

    • Product Manager Business Mobile Data - Created a new corporate data product, from conception to launch and delivered to customers in record time.

     MCI WorldCom (1997-1999)

    • Product Manager Wholesale Data Services - Developed a strategic product roadmap to exploit WorldCom’s Europe-wide dark fibre network, signed off by all key management stakeholders. Initiated projects to fulfil roadmap including a European-wide bandwidth-on-demand data service, Colocation Business and Wholesale Services.

    Hutchison (2016)

    • Project Manager Network Migrations - Successfully migrated three m2m, MVNOs from Three UK onto Hue’s Global mvne platform, notably achieving time and quality targets for the first time in Hue’s history.
      Implemented a new Alteryx and Tableau (BI) business reporting system to provide management reports on eight mvno networks connected with Hue’s mvne platform.

    Motorola (2005-2006)

    • Senior Project Manager Device Development - Developed a new intrinsically safe TETRA hand-portable radio, utilising offshore hardware and software development teams.

    O2 (2004-2005)

    • Project Manager ODM Device Development - Managed the software development and launch of a new O2 branded music phone and service. Produced from scratch O2’s mobile device technology roadmap.

    Nokia (2000-2001)

    • Senior Manager Mobile E-Commerce - Created and delivered a mission-critical mobile content-delivery system used for pre-sales support and customer trials.

Education History

  • BSc Hons Electronics and Physics

    London University

Qualifications

Prince 2 Project Management


Email Stephen

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